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TSS Quality certificat for Contact Centers

Consumer acceptance of contact centers continues to decline due to questionable service providers.  To counter this negative trend, TSS offers the “TSS FairCALL” quality certification for outbound call centers and the “TSS QualityCALL” certification for inbound call centers. 

The “TSS FairCALL” and “TSS QualityCALL” certificates ensure that your contact center and your contact center team has been evaluated and successfully meets the certification parameters of the TSS quality scouts.