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Swiss Federal Commission for Consumer Protection   http://www.konsum.admin.ch

Swiss Federal Communication Agency   www.bakom.ch

Pre-selection Process   www.bakom.admin.ch

Communications Commission   www.fedcomcom.ch

CallNET Association   www.callnet.ch

SDV – Swiss Direct-Marketing Association   www.sdv-asmd.ch

Contact Center Magazine   www.cmm-magazine.ch

Swiss CRM Forum   http://swisscrmforum.com

consumer forum kf   www.konsum.ch/

Association for consumer protection SKS   http://konsumentenschutz.ch/

Fédération romande des consommateurs FRC   www.frc.ch

Associazione consumatrici della Svizzera Italiana ACSI   www.acsi.ch